In-house team · certified gas fitters
Fireplace Service & Repair
Pilot out, fan rattling, season tune-up due? Other shops quote six weeks. Our in-house team usually measures the wait in days—and we service what we sell for the life of the 10-year warranty.
Schedule Service4.8★
435+ Google reviews
10YR
Warranty on our installs
40+
Years serving the Niagara Peninsula
130+
Units burning in the showroom
100%
In-house service team & certified gas fitters
Why folks switch to us for service
Service Long After the Sale
If a company won’t accommodate you during the sale, imagine what happens when you have a problem. We built this shop on the opposite idea: the Golden Rule, applied to fireplaces. Our own service team—certified gas fitters, not subcontractors—handles gas and electric units across the Niagara Peninsula.
Annual service customers get called in August and September so the tune-up happens before the October rush. And when something quits mid-season, you’ll be glad the people who installed it are the same people who answer the phone.
Wood-burning service and chimney sweeps? Tell us anyway—we arrange the right W.E.T.T.-certified pro and stay accountable for the result.
What we handle
Service Types
Gas Fireplace Service & Repair
Pilot won't stay lit, burner won't ignite, valve or thermocouple, glass cleaning or replacement—handled by our certified gas fitters.
Schedule Service →Annual Tune-Up & Inspection
A pre-season tune-up and safety check so a small issue never becomes a cold-night emergency. We call annual customers every August.
Schedule Service →Electric Fireplace & Stove
Remotes, heating elements, fans, and diagnostics on electric units—quick fixes that keep the ambiance going.
Schedule Service →Wood & Chimney
Wood service and chimney sweeps run through our W.E.T.T.-certified partner, with One Stop managing the job end to end.
Schedule Service →Why call us first
An In-House Team, Not Subcontractors
The Same In-House Team
Our techs are employees, not subcontractors. The people who install your fireplace are the people who service it.
Certified Gas Fitters, All Brands
Licensed gas fitters who service what we sell—and most major brands we didn't, across the Niagara Peninsula.
Days, Not Six Weeks
Other shops quote six weeks. Our in-house team usually measures the wait in days—and the no-heat emergencies jump the line.
Book a visit
Schedule Your Service Call
Tell us what’s going on and we’ll reach out to book the visit—usually the same business day.
Rather talk it through? Call 905-357-6333.
Tue–Fri: 10am–6pm · Sat: 10am–4pm · Sun & Mon: By Appointment
Common questions
Service FAQs
Do you service fireplaces you didn't install?
How fast can you get out for a repair?
How much does a service call cost?
Do I need an annual inspection?
What areas do you service?
Ready for Reliable Heat?
Schedule a visit and our in-house team reaches back out, usually the same business day. Cold and urgent? Call and we'll prioritize you.